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You are here:Home > Shipping Info
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM EST, excluding holidays). We do not ship orders on Saturdays, Sundays or major holidays.  If your order cannot ship within 48 hours, you will be contacted by a customer service rep with information about expected delivery date & options that may be available to you.

Orders entered after 12pm Eastern Standard time will not be processed until next business day.  If it's an emergency, contact us at or at 1.800.569.1266. We do make every effort to accommodate customer needs.

Shipping Options
We ship via UPS(Ground, Next Day Air, 2 Day Air & 3 Day Select options); Fedex (Ground, 1st Overnite); USPS Priority Mail.  Please note that some options may not be available based on your shipping address due to carrier constraints. Your shipping options are calculated at time of checkout. The shipping cost depends on the total weight of the order, which will be calculated for you during checkout. If for any reason, we cannot ship via your selected method, you will be contacted by a customer service rep as soon as possible. Prism Pak, Inc. is not responsible for online carrier freight estimate discrepancies.

Below, are the Standard UPS Ground and FEDEX Ground shipping maps from our location in zip code 18603. Please check these maps and make shipping arrangements accordingly before placing your order.  While we can make every effort to get your product out the door, we have no control over how long carriers take to deliver based on your shipping selection.

UPS GROUND Service Map

UPS Ground Service Map

Fedex Ground Service Map

FEDEX Ground Service Map

Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:
Package tracking:
U.S. customer service: 1-800-PICK-UPS (1-800-742-5877), or
Federal Express
Package tracking:
U.S. customer service: (800) GoFedEx or (800) 463-3339
Package tracking: