Knowledge Base:  
Return Policy
Last Updated: 05/09/2011
Our commitment to our customers is to provide the best quality products and service at all times.  

• If you have received defective product, or we have made a mistake in processing your order, please notify our customer service department at 1.800.569.1266 or info@prismpak.com for a return authorization number. Items must be returned to us in new condition, in original packaging within 30 days from the date of invoice. We will replace it or refund 100% of your money within 5 business days of the  receipt of the returned item.
• If you are unhappy with our products for any reason other than defective product / service, you may return the item to us in new condition, and in its original packaging within 30 days from the date of invoice. Please contact customer service at 1.800.569.1266 or info@prismpak.com for a return merchandise authorization.  Shipping will be at your expense and a 20% restocking fee will be incurred.
• We do not accept returns of custom made products unless they were defective, or our staff failed to process your order correctly.

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